Terms of Service

1. Acceptance of Terms

By accessing or using the Tudius platform (the “Platform”), operated by Tudius Inc. (“we,” “us,” “our,” or the “Company”), you (“you” or “User”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not access or use the Platform.

These Terms constitute a legally binding agreement between you and Tudius Inc., formed upon your creation of an account or your use of the Platform.

For Quebec residents: These Terms comply with the Quebec Civil Code (art. 1385-1387) regarding contract formation, and with consumer protection legislation for contracts entered into remotely.

1.5 Change Log

This Version 6.0 introduces the following amendments (all amendments apply prospectively to bookings entered into on or after the effective date):

1. Authorization for Recurring Charges (§5.6.1) — NEW: Establishes explicit saved-card authorization scope for Tudius-initiated monthly charges.
2. Initial Card Setup Disclosure (§5.6.2) — NEW: Discloses Stripe tokenization, card-on-file storage, and the card update path.
3. Failed Off-Session Charge Retry and Re-Authorization (§5.6.3) — NEW: Sets a 3-attempt, 7-day retry window with mandatory email notification and re-authorization link.
4. Recurring Billing Mechanism (§5.6.4) — NEW: Describes the Tudius-managed monthly charge cycle, including the approximately 24-hour pre-charge notification commitment.
5. Consumer Protection Rights (§5.6.5) — NEW: Consolidates pro-rata refund, Ontario 7-day right, Quebec art. 2125, and parental-billing disclosures.
6. Amendment Notice (§5.6.6) — NEW: Codifies the 30-day advance notice obligation for material changes to recurring billing terms (Ontario O. Reg. 17/05, s. 42(5)(h)).
7. Merchant of Record (§5.7) — REVISED: Expanded to cover all three transaction types (credit top-up, one-time card payment, recurring monthly charge) and to clarify tutor payout timeline.

Note on Ontario O. Reg. 17/05, s. 42(4): The prospectivity limitation above reflects Tudius Inc.'s position that the recurring billing arrangement is a services contract renewed by performance, not a fixed-term subscription renewal. Tudius Inc. will seek external-counsel confirmation of this characterization before exceeding 50 active recurring subscribers.

Version 6.1 introduces the following clarifying amendments to Sections 5.5 (Refunds) and 5.7 (Merchant of Record), per CLO closure-150/session-collection enabling opinion (chairman R5 ratified 2026-07-21), effective on Platform deploy:

1. Reversed Service Fee remains payable (§5.5) — NEW (CLO opinion Addendum 7 §B): If your card issuer reverses a Tudius service fee you already paid, the fee remains payable and Tudius may ask you to pay it again — for the same amount only, never automatically, and without affecting your dispute rights.
2. Merchant of Record enumeration (§5.7) — EXPANDED (CLO opinion Addendum 5; applies to this item and the two below): Adds two transaction categories Tudius Inc. already processes as Merchant of Record: payments for sessions that already took place with incomplete payment, and re-requested service-fee balances after a reversal.
3. Who you owe (§5.7) — NEW: Clarifies that amounts described in Section 5.7 are owed to Tudius Inc., not the tutor — a tutor is paid under their own separate agreement with Tudius regardless of whether your payment has completed, and is never asked to cover an unpaid amount.
4. Tutor distribution wording (§5.7) — REVISED: Replaces “distributes the tutor's portion of each payment” with “pays each tutor the amount Tudius owes that tutor,” for consistency with the Who You Owe clarification above. No change to the underlying payout mechanism or amount.

Version 6.2 introduces the following amendments to Sections 5.2, 5.3, 5.5.1 and 5.6.1, effective on Platform deploy:

1. Travel fee disclosed in the payment formula (§5.2, §5.6.1(c)) — NEW: States that a tutor may add a per-session travel fee for in-person sessions, that it is shown before you pay, that the tutor receives 100% of it, and that the 5% Service Fee and card processing are calculated on the session rate plus travel fee combined.
2. Service Fee description corrected (§5.3) — REVISED: The prior text described direct card payment for individual bookings as fee-free during a migration. That migration is complete: the 5% Service Fee applies on each direct-card booking, calculated on the session rate plus any travel fee. Credit-path treatment (fee charged once at top-up) is unchanged.
3. Tutor-initiated refunds and Service-Fee responsibility (§5.5.1) — NEW: A tutor-facing section stating who bears the platform Service Fee when a tutor chooses to refund a student, how the amount is shown before confirming, and the two collection modes (payout set-off, or the tutor's saved card with express purpose-limited authorization).

Version 6.3 amends no Section. It corrects one statement of legal basis, effective on Platform deploy:

1. Retention basis stated accurately (§13.1) — CORRECTED: The prior text said booking and payment records are retained for 7 years as a Canada Revenue Agency requirement. The retention period is unchanged at 7 years. What was wrong was the reason: the Income Tax Act and the Excise Tax Act require 6 years from the end of the tax year, and the seventh year is Tudius policy rather than a legal obligation. No right or obligation of either party changes, so this is not a material change under Section 15 and no advance notice is owed for it.

1.6 English-Priority Interpretation

These Terms of Service are drafted in English. Any translation provided by Tudius Inc. is for convenience only. In the event of any conflict or ambiguity between the English text and any translated version, the English text shall prevail. For Quebec residents, French-language rights under the Charter of the French Language (CQLR c C-11) are preserved; in the event of conflict between any future French translation and this English version, the version more favourable to the consumer shall apply.

2. Eligibility and Age Requirements

Note: Age verification features described in this section are being implemented and will be active before the Platform accepts its first user. This document reflects the Platform's intended privacy practices at launch.

2.1 General Eligibility

You must meet the following requirements to use the Platform:

• Be at least 13 years of age (see Section 2.2 for minor requirements)
• Provide accurate and complete registration information
• Maintain the security of your account credentials

2.2 Age-Based Access Tiers

2.3 Users Under 13

This Platform is not available to children under 13 years of age. We do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA, 15 U.S.C. ss 6501-6506; 16 C.F.R. Part 312, as amended). If we discover that a user is under 13, we will terminate their account and delete all associated personal information immediately.

2.4 Parental Consent for Users Aged 13-17

If you are between 13 and 17 years old:

• You must provide a parent or guardian's email address during registration
• Your parent or guardian must provide verified consent before your account is activated
• Your parent or guardian may review your account information, revoke consent, and request account deletion at any time
• You represent and warrant that you have your parent or guardian's permission to use this Platform
• Academy features: (NEW) Your parent or guardian must provide separate consent for each academy feature (progress reports, automated reminders, analytics) before academic data about you is collected or shared. See our Privacy Policy Section 5.2 for details

2.5 Age Representation

By creating an account, you represent and warrant that:

• The age information you provide is accurate
• If you are under 18, you have obtained the required parental or guardian consent
• You understand that misrepresenting your age may result in account termination

3. Account Registration and Security

3.1 Account Creation

To use the Platform, you must register for an account by providing:

• A valid email address
• A secure password
• Your role (student or tutor)

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately at privacy@tudius.com if you suspect unauthorized access to your account

We implement security measures including HTTP-only session cookies, encryption, and Row-Level Security to protect your account. However, no system is completely secure, and we cannot guarantee absolute security.

3.3 One Account Per User

Each individual may maintain only one account. Creating multiple accounts to circumvent Platform rules, manipulate rankings, or gain unfair advantage is a violation of these Terms and grounds for termination.

4. Platform Description and User Roles SUBSTANTIALLY REVISED

4.1 Platform Description REVISED

Tudius Inc. operates a tutoring management platform — branded as “Automated Personal Academy” — that provides tutors with technology tools to manage their independent tutoring practice and connects students with tutors. The Platform offers:

• Tutor discovery and matching: Students can search for and connect with tutors by subject, location, and availability
• Scheduling and booking management: Automated booking, recurring sessions, and cancellation processing
• Payment processing: Subscription billing for tutors and session payments from students via Stripe
• Academy management tools (NEW): Lesson planning, assignment tracking, progress monitoring, automated reporting to parents, session notes, and calendar integration
• Identity verification (NEW — v3): Optional identity confirmation for tutors and students. Users who complete identity verification receive an “Identity Confirmed” designation on their profile, indicating that the individual has submitted government-issued photo identification that has been verified. This designation is NOT a background check, endorsement, credential verification, or safety guarantee by Tudius Inc. See Section 17 for full details

• Employ, supervise, or control tutors
• Guarantee the quality, safety, or legality of tutoring services
• Set tutoring rates (tutors set their own rates)
• Endorse or recommend specific tutors
• Provide instruction or educational content
• Issue certificates, diplomas, academic credentials, or official academic records
• Assess, evaluate, or certify student academic performance
• Replace or supplement formal educational programs offered by schools

The word “Academy” in our branding describes the comprehensive nature of our technology tools, not an educational institution.

4.2 Tutor Obligations EXPANDED

Tutors using the Platform agree to:

• Provide accurate and truthful profile information, including qualifications and subjects
• Set fair and transparent rates per 30-minute session
• Honour confirmed bookings or provide timely cancellation
• Comply with all applicable laws, including tax reporting obligations
• Maintain professional conduct in all interactions with students
• Complete Stripe Connect onboarding for payment processing
• Review automated progress reports (NEW): When academy features are activated, review and approve all automated progress reports before they are sent to parents or students. Tutors are responsible for verifying the accuracy of report content (see Section 18)
• Ensure accuracy of academic data (NEW): Enter accurate and up-to-date lesson plans, assignment records, grades, and session notes. Inaccurate data may result in misleading progress reports
• Maintain lesson plan records (NEW): Keep lesson plans current for active tutoring relationships to support progress tracking and reporting

Tutors acknowledge that they are independent service providers, not employees of Tudius Inc.¹ Tutors are solely responsible for their own tax obligations, including reporting income to the Canada Revenue Agency or applicable tax authority.

¹ This characterization is subject to applicable employment and labour standards legislation. Consult qualified employment counsel for jurisdiction-specific guidance.

4.3 Student Obligations EXPANDED

Students using the Platform agree to:

• Provide accurate profile information
• Pay for booked sessions through the Platform's payment system
• Honour confirmed bookings or provide timely cancellation per the cancellation policy
• Provide honest and fair reviews based on genuine tutoring experiences
• Report any concerns about tutor conduct to Tudius Inc.
• Acknowledge report nature (NEW): Understand that automated progress reports are generated from tutor-entered data and automated tracking, and do NOT constitute official academic assessments, transcripts, or credentials
• Provide accurate feedback (NEW): When using academy features, provide accurate information about assignment completion and session attendance to support progress tracking

5. Subscription and Payment Terms

5.1 Tutor Subscriptions

Tutors pay a subscription fee to access Platform management tools. The subscription model is:

Subscription pricing is set at approximately 1% of the tutor's average earnings — significantly lower than the 40% commission typically charged by tutoring academies. Academy management tools (lesson planning, progress tracking, automated reporting) are included in all subscription tiers.

(a) Subscriptions are billed on a recurring basis (monthly or annually, as selected by you) via Stripe Billing. Current pricing is displayed on the Platform at the time of subscription.

(b) AUTOMATIC RENEWAL: Your subscription will automatically renew at the end of each billing period at the then-current price for your tier, unless you cancel before the renewal date. If you subscribed during a promotional or free trial period, your subscription will automatically convert to a paid subscription at the applicable tier price when the trial period ends.

(c) PRE-RENEWAL NOTICE: We will send you an email reminder before your subscription renews or your trial period ends. This notice will include the renewal date, the amount to be charged, and instructions on how to cancel.

(d) CANCELLATION: You may cancel your subscription at any time through the subscription management page on the Platform or by contacting us. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Platform until the end of the period for which you have already paid. No refunds will be issued for partial billing periods.

(e) TRIAL PERIODS: If you receive a free trial or promotional offer, the specific terms (including duration and any applicable coupon) will be disclosed at the time of subscription. At the end of the trial period, your payment method will be charged the applicable subscription price unless you cancel before the trial ends.

5.2 Student Payments

Students pay tutors for lessons through Stripe Checkout. Payments are processed as follows:

• Recurring lessons: Billed monthly for the scheduled sessions
• Short-term lessons: Billed per session at the time of booking
• Trial lessons: Billed per session at the tutor's posted rate

How your total is calculated. All payment amounts are calculated from the tutor's rate per 30-minute session, multiplied by the number of 30-minute blocks in the session.

For in-person sessions, a tutor may add a travel fee. The travel fee is set by the tutor, applies per session, and is shown to you before you pay — you are never charged a travel fee you have not seen. The tutor receives 100% of both the session rate and the travel fee.

The 5% platform Service Fee (Section 5.3) is calculated on the combined amount — session rate plus any travel fee — and card processing is calculated on that same combined amount. Every component and the resulting total are itemized on screen before you confirm and pay.

Group seat requests: For group sessions, you may be asked to save a payment card before the tutor approves your seat request. Saving a card authorizes Tudius to charge the disclosed group session price only if the tutor approves your request within the displayed approval window. Declined or expired group seat requests are not charged.

5.3 Payment Processing

All payments are processed by Stripe Inc. By using the Platform's payment features, you also agree to Stripe's terms of service. Tudius Inc. does not handle, store, or have access to your payment card information.

Service fee. Tutors receive 100% of their listed tutor rate, and 100% of any travel fee they charge. A 5% platform Service Fee applies to your booking and is shown in the checkout breakdown before you pay. On the Credit path, the Service Fee is charged once when you top up Credit, and no further Service Fee is charged when you later use that Credit to pay for a session. On the direct card path, the Service Fee is charged on each booking, calculated on the session rate plus any travel fee. Tudius Inc. is the merchant of record for Credit top-ups; see Section 5.7 Merchant of Record for the platform's role on each transaction type. Our revenue comes from the Service Fee and from tutor subscriptions.

Tutor payouts are processed through Stripe Connect. Tudius Inc. distributes the tutor's portion of the payment via monthly transfers (see Section 5.6).

5.4 Currency

Payments are processed in the currency set by the tutor on their profile. Exchange rates, if applicable, are determined by Stripe.

5.5 Refunds

Refund policies are as follows:

• Tutor subscriptions: Non-refundable for the current billing period. You may cancel your subscription to prevent future charges.
• Lesson payments: Refund eligibility is determined by the cancellation policy (Section 6).

If a card issuer reverses a service fee you already paid. The Tudius service fee is earned when we arrange and support your session. If your card issuer later reverses that fee — for example through a chargeback — the fee remains payable, and we may ask you to pay it again. If we do, we will ask only for the same fee you already agreed to, and never more: no interest, no late fee, no additional charge for the reversal, and no charge for the cost of processing the new payment. Nothing is ever charged automatically; you will always be asked to confirm a new payment yourself, and you may decline. Asking you does not affect your right to dispute a charge with your card issuer.

5.5.1 Tutor-Initiated Refunds and Service-Fee Responsibility

This Section applies to tutors.

As a tutor, you may choose to refund a student for one of your booked sessions directly from your dashboard (a “one-tap refund”). Using it is optional — you are never required to refund a student this way, and you may use the standard cancellation or support process instead.

When you initiate a one-tap refund:

• The student receives a full refund of what they paid for that session, including the 5% platform Service Fee.
• Because the student is refunded the Service Fee, you are responsible for that Service-Fee amount for that session. The exact amount, in the currency of that session, is shown to you before you confirm the refund, together with how it will be collected.
• Where the session was paid using student Credit, no Service Fee is charged to you for the refund.

How the Service-Fee amount is collected. One of two ways, and the screen tells you which one before you confirm:

• (a) From your next payout. If Tudius is due to pay you at least the Service-Fee amount, we set it off against (deduct it from) your next payout. You authorize Tudius to apply this set-off against amounts otherwise payable to you.
• (b) From your saved card. If your upcoming payout does not cover the Service-Fee amount, the amount is charged to the payment card you have saved with Tudius — the card on file for your subscription, or a card you saved through Tudius checkout — at the time you confirm the refund, not at a later date. You authorize Tudius to charge that saved card for this amount, for this purpose only. If you have no upcoming payout and no saved card, the one-tap refund is not available to you for that session.

If a card charge does not go through. If your bank declines the charge, requires additional authentication, or the amount is too small for our payment processor to charge, we will tell you and arrange the amount with you directly. We will never add anything to it — no interest, no late fee, no failed-payment fee, and no charge for processing it again. The Service-Fee amount remains payable, and Tudius may set it off against amounts it later owes you.

Changing or removing your saved card. You may update or remove your saved card at any time through your subscription settings on the Platform. Removing it does not cancel a Service-Fee amount already charged or already owed; it means future one-tap refunds may be unavailable to you unless your payout covers the amount.

This Section governs only who bears the platform Service Fee when you choose to refund a student. It does not limit any refund you decide to give, and it does not change your right to use the standard cancellation or support process instead.

5.6 Recurring Monthly Billing for Ongoing Tutoring Sessions

This Section governs recurring monthly billing for ongoing tutoring sessions booked through the Platform. Tudius Inc. operates a Tudius-managed recurring billing arrangement (Section 5.6.4) using a card you save during your first recurring booking (Sections 5.6.1 and 5.6.2). Subsequent monthly charges are initiated by Tudius without further on-session interaction (Section 5.6.4); failed charges follow the retry and re-authentication path in Section 5.6.3. Your consumer protection rights — including pro-rata refund on cancellation, parent/guardian billing for minors, and rights under Ontario, Alberta, and Quebec consumer protection legislation — are consolidated in Section 5.6.5. Tudius's right to propose changes to your recurring booking is governed by Section 5.6.6.

5.6.1 Authorization for Recurring Charges

By saving a payment card on your account for recurring tutoring sessions, you authorize Tudius Inc. ("we") to send instructions to the financial institution that issued your card to take payments from your card account in accordance with the terms of this Section 5.6, including:

• (a) Permission to initiate charges: You authorize us to initiate one or more payments on your behalf to fund your booked recurring tutoring sessions, without further on-session interaction (this is a "merchant-initiated transaction" under card-network rules).
• (b) Frequency: Charges are initiated monthly, on or before the start of each new billing cycle as defined by your recurring booking schedule. The first charge is initiated on the date you confirm your recurring booking; subsequent charges follow the monthly cycle of that booking.
• (c) Amount determination: Each monthly charge equals (the tutor's posted rate per 30 minutes) × (session duration / 30 minutes) × (the number of scheduled sessions in the upcoming billing cycle); plus, for in-person sessions, the per-session travel fee your tutor has set for that booking, multiplied by the same number of scheduled sessions; plus the platform Service Fee (Section 5.3), calculated on the combined session and travel amount, and the Stripe processing fee gross-up (Section 5.3). The amount is calculated server-side at the time of each charge based on the actual session count for that cycle, not a fixed estimate. If your tutor changes the travel fee on your recurring booking, we notify you before that change affects a charge (Section 5.6.6). The components contributing to the amount, and the resulting charge total, are itemized in the booking confirmation displayed before you confirm the recurring booking and again in each monthly charge receipt.
• (d) Withdrawal of authorization: You may withdraw this authorization at any time by cancelling your recurring booking through the Platform (Section 6.3). Cancellation takes effect at the end of the current billing period; sessions already paid for within the current cycle remain available, and pro-rata refund is available for unused sessions per Section 5.6.5. Withdrawal of authorization is also automatically deemed effective if your booking enters Suspended status under Section 5.6.3 and is not restored within ninety (90) days.

5.6.2 Initial Card Setup

At the time you book your first recurring session and save a payment card, the authorization text described in Section 5.6.1 will be displayed on the same screen alongside a checkbox confirming your agreement. You must check the box to proceed with saving your card; without your affirmative checkbox confirmation, Tudius will not initiate any subsequent charges to your saved card. The on-screen authorization, the timestamp at which you check the box, and the IP address from which you confirm are recorded as the contemporaneous evidence of your authorization.

Your payment card is stored by Stripe Inc., a payment processor under separate Terms of Service that you also accept by completing the card-save flow. Tudius Inc. does not store, process, or have access to your raw payment card details — Tudius retains only an internal reference identifier (a token issued by Stripe) used to instruct Stripe to charge your card on your behalf in subsequent monthly cycles.

If you wish to update or replace the saved card at any time, you may do so through the Platform's payment settings page. The new card replaces the prior saved card prospectively; charges already initiated on the prior card before the replacement remain valid.

5.6.3 Failed Off-Session Charges and Re-Authentication

If a monthly charge to your saved card fails (for example, due to insufficient funds, an expired card, or a bank-side authentication requirement), Tudius will:

• (a) Retry: Retry the charge automatically up to three (3) times over a window of approximately seven (7) days following the initial failure (one day, three days, and seven days after);
• (b) Notify: Send you an in-app notification and email after each failed attempt, identifying the failure reason where Stripe provides one;
• (c) Re-authentication link: After the third failed retry, send you a secure re-authentication link valid for twenty-four (24) hours. The link allows you to update your payment card details or to re-authenticate your existing card via on-session interaction with your card-issuing bank;
• (d) Suspended status: If the re-authentication link is not used within the validity window, your affected recurring booking enters Suspended status. While suspended:
  • i. Tudius will not initiate any further off-session charges to your saved card;
  • ii. Sessions already scheduled within the upcoming billing cycle are not cancelled by Tudius — your tutor receives a notification and may reach out to you to confirm rescheduling, in-person payment arrangement, or cancellation;
  • iii. The booking remains in Suspended status until you update your payment card via the Platform, at which point Tudius initiates the next-cycle charge automatically;
  • iv. If the booking remains in Suspended status for ninety (90) consecutive days, Tudius will treat your booking as cancelled, and your card authorization under Section 5.6.1 is automatically withdrawn.
• (e) No additional fees: Tudius does not charge you any additional fees for failed retries, the re-authentication link, or the Suspended status period.

5.6.4 Recurring Billing Mechanism (Tudius-Managed)

Recurring billing for ongoing tutoring sessions operates as a Tudius-managed monthly billing arrangement, distinct from a fixed-amount subscription product. The mechanism is:

• (1) Initial setup: When you book your first recurring session, you complete the one-time card authorization described in Sections 5.6.1 and 5.6.2 and pay the first month's charge. The first month's charge is initiated immediately upon booking confirmation.
• (2) Pre-charge notification: Approximately one (1) day before each subsequent monthly charge, Tudius sends you an email containing (i) the upcoming charge date, (ii) the upcoming charge amount with itemization, (iii) the actual session count for the upcoming billing cycle, and (iv) a link to your booking management page where you may review or cancel the recurring booking before the charge is initiated. This notification is a contractual commitment by Tudius to provide advance visibility of upcoming charges; it is provided in addition to (not instead of) the receipt issued after each charge.
• (3) Variable monthly amount: Unlike a fixed-amount subscription, your monthly charge varies based on the actual session count in each billing cycle. For example, a billing cycle with four (4) weekly sessions at a tutor rate of $50 per session is charged at $200 plus applicable Service Fee (Section 5.2) and processing fee gross-up (Section 5.3); the following month's billing cycle, if it contains five (5) sessions, is charged at $250 plus the same fee components.
• (4) No fixed-term commitment: Recurring bookings are open-ended. There is no minimum-term contract. You may cancel at any time per Section 6.3, subject to the cancellation notice period set by your tutor (minimum 24 hours, maximum 30 days, in compliance with Ontario Consumer Protection Act, 2002, ss. 92-94). The applicable notice period is displayed on the booking confirmation screen before you confirm the recurring booking and persists with that booking; subsequent changes by your tutor to the default notice period do not retroactively apply to existing bookings.
• (5) Service-not-product framing: Recurring tutoring is a service performed by your tutor, billed monthly through the Tudius Platform. Each monthly charge is the price of the tutoring services scheduled for that cycle. Each monthly charge is billed under unchanged contract terms (rate, duration, session count formula) and is therefore performance under the existing recurring booking, not an amendment, renewal, or extension of the booking under Ontario Consumer Protection Act, 2002, O. Reg. 17/05 s. 42. If Tudius proposes any change to the rate, duration, or other material term, that change is governed by Section 5.6.6 (amendment notice).

5.6.5 Consumer Protection Rights

The following rights apply to your recurring tutoring booking:

• (a) Pro-rata refund on cancellation: When you cancel a recurring booking under Section 6.3, you are entitled to a pro-rata refund of the most recent monthly charge for any sessions that have not yet been delivered as of the effective cancellation date. The refund amount equals (sessions remaining in the cycle / total sessions in the cycle) × (the most recent monthly charge minus the platform Service Fee under Section 5.2; the Service Fee is non-refundable as it is earned at charge initiation).
• (b) Parent/guardian billing for minors: Students aged 13-17 cannot enter recurring billing arrangements directly under Ontario Age of Majority and Accountability Act, R.S.O. 1990, c. A.7. Recurring tutoring for minor students must be authorized and paid by a parent or guardian of the minor. The parent/guardian is the contracting party for purposes of this Section 5.6 and assumes the obligations under Sections 5.6.1 through 5.6.4. Students under 13 are not permitted to use the Platform per Section 2.3.
• (c) 7-day and 30-day cancellation rights: These rights are in addition to the terms above and you do not lose them by agreeing to anything here. If we did not give you the required information before you agreed, you may cancel this agreement within 7 days of receiving your copy of it. If we do not send you that copy within 15 days of the agreement date, you may cancel within 30 days of that date. To cancel under this section, tell us at the email or telephone in Section 17; we refund what you paid. The card-save flow under Section 5.6.2 provides the express opportunity to accept (checkbox confirmation) and the required disclosures (Sections 5.6.1, 5.6.4), so where that flow is followed the 7-day right is not automatically triggered. Written regime-neutrally on purpose: these rights arise under the consumer protection law of the province where you live — Alberta’s Internet Sales Contract Regulation, Ontario’s Consumer Protection Act, 2002 and Quebec’s Consumer Protection Act each grant them in substantially this form, and naming only one province’s statute inside an Alberta-governed contract would understate what you are owed.
• (d) Quebec service contract termination: Quebec residents have the right to terminate a service contract at any time under Civil Code of Québec, art. 2125. Quebec Consumer Protection Act, R.S.Q. c. P-40.1 (including s. 11 internet agreement disclosure requirements and s. 230 sequential performance contract termination right) also applies to recurring tutoring billing for Quebec residents.
• (e) Alberta consumer rights: Alberta residents are entitled to the protections of the Alberta Consumer Protection Act, R.S.A. 2000, c. C-26.3, including those applicable to internet sales contracts.
• (f) Withdrawal of card authorization: You may withdraw the card authorization granted under Section 5.6.1 at any time. Withdrawal is processed by removing the saved card via the Platform's payment settings page or by cancelling all your recurring bookings under Section 6.3. Withdrawal of card authorization does not by itself cancel any recurring booking — bookings remain in Suspended status under Section 5.6.3(d) until you either cancel them under Section 6.3 or save a replacement card.

5.6.6 Amendment Notice

If Tudius proposes to amend the rate, duration, session count formula, or other material term of your recurring booking, Tudius will provide you written notice not less than thirty (30) days before the proposed effective date of the amendment, in compliance with Ontario Consumer Protection Act, 2002, O. Reg. 17/05 s. 42(5)(h). The notice will (i) describe the proposed change provision-by-provision, (ii) state the effective date, (iii) state the consequence if you do not respond, and (iv) provide a means to terminate the recurring booking without cost as your alternative to accepting the amendment. If you do not terminate before the effective date, the amendment takes effect on the effective date. This Section applies to material amendments proposed by Tudius — it does not apply to changes that you initiate (for example, modifying your recurring schedule or changing tutor) which are governed by your Platform interaction with the booking management surface.

5.7 Merchant of Record

Tudius Inc. acts as the Merchant of Record for all student transactions on the Platform processed through the Tudius platform Stripe account. This includes:

• (a) Credit top-up transactions — when you fund your Tudius credit balance for use on the Platform;
• (b) Direct card payments for one-time bookings — when you pay for a non-recurring tutoring session with a direct card payment;
• (c) Recurring monthly charges for ongoing tutoring sessions (Section 5.6) — each monthly charge initiated by Tudius using your saved card;
• (d) Payments for sessions that already took place — when a session has happened and payment for it was not completed, and Tudius asks you to pay for it; and
• (e) Service-fee balances — when your card issuer reverses a Tudius service fee you already paid, and Tudius asks you to pay that same fee again.

As Merchant of Record:

1. Receipts and invoices: All payment receipts and invoices for the transactions described above are issued by Tudius Inc.;
2. Refunds and disputes: All refund requests, chargebacks, and payment disputes for the transactions described above are handled directly by Tudius Inc. Tudius's refund authority covers Service Fee refundability per Section 5.5 and Section 5.6.5(a). For disputes filed with your card-issuing bank, Tudius is the named merchant on the dispute and assumes the response and reversal obligations under Stripe's dispute handling rules;
3. Tax compliance: Where applicable Canadian taxation (GST/HST/QST) attaches to a Service Fee or other Tudius-collected revenue from the transactions above, Tudius Inc. is responsible for collecting and remitting such taxes to the relevant tax authority. Tutor income tax obligations (T4A, GST/HST registration where tutor revenues exceed CRA threshold, Quebec tax obligations) remain the tutor's responsibility per Section 4.2;
4. Consumer protection: As Merchant of Record, Tudius Inc. is the contracting party for purposes of applicable consumer-protection laws including the Ontario Consumer Protection Act, 2002; the Alberta Consumer Protection Act, R.S.A. 2000, c. C-26.3; and the Quebec Consumer Protection Act, R.S.Q. c. P-40.1;
5. Who you owe: Any amount you owe for a session, or for a Tudius service fee, is owed to Tudius Inc. — not to the tutor. Tudius pays each tutor under Tudius's own separate agreement with that tutor, and a tutor is paid under that agreement whether or not your payment has been completed. A tutor will never ask you for an unpaid amount, and a tutor is never made to cover one.

Tudius Inc. pays each tutor the amount Tudius owes that tutor for the session (the tutor's posted rate) to the tutor's Stripe Connect account via monthly transfer, paid on the first day of each month with no waiting or reserve period; a session recorded in our systems after that month's payout run is included in the next monthly transfer. Tutors receive 100% of their listed rate; Tudius retains the platform Service Fee (Section 5.2) and the Stripe processing fee gross-up (Section 5.3) is structurally outside the tutor-receivable amount.

6. Booking and Cancellation Policy

6.1 Booking Types

6.2 Booking Confirmation

A booking is confirmed when payment is successfully processed through Stripe Checkout. Upon confirmation, the time slot is marked as unavailable for other students. For recurring bookings, the time slot is reserved for all future scheduled sessions.

Group session seats: A group seat request is not confirmed when you save a card. It becomes confirmed only after tutor approval and successful payment authorization. Confirmed group participants may see each other's display names in the booking detail. Contact details are not shown to other participants, and online meeting links are shown only after confirmation.

Some group sessions may take place at a tutor's home or another in-person location and may include multiple students. Parents and students are responsible for reviewing the tutor's profile, verification status, location, supervision expectations, and suitability before attending an in-person group session.

6.3 Cancellation Policy

6.4 Cancellation Process

To cancel a booking:

1. Navigate to the booking in your dashboard
2. Select “Request Cancellation”
3. The system will verify the notice period requirement
4. If the notice period is met, cancellation is scheduled
5. If the notice period is not met, you will be informed of the earliest possible cancellation date

6.5 Tutor Cancellations

Tutors may cancel bookings by contacting the student and Tudius Inc. Repeated cancellations by a tutor may result in account review and potential restrictions.

If a tutor cancels a group session after one or more seats have been confirmed and paid, Tudius will attempt to cancel the affected seats and issue full refunds through the Platform payment flow.

6.6 Immutable Booking Terms

Once a booking is confirmed, the following terms cannot be modified:

• Student and tutor assignment
• Booking type (recurring, short-term, trial)
• Rate per 30-minute session

This ensures pricing transparency and prevents post-booking rate changes.

6.7 Booking and Academy Features NEW

When academy features are activated for a booking:

• Lesson plans may be associated with scheduled sessions
• Session attendance is tracked for progress reporting purposes
• Session rescheduling follows the same notice period requirements as cancellation
• Cancelling a booking does not automatically delete associated academic data — see our Privacy Policy Section 7 for retention periods

7. Reviews and Rankings

7.1 Review Submission

Students may submit one review per tutor. Reviews include:

• A star rating (1-5)
• An optional written comment

By submitting a review, you acknowledge that:

• Your review will be publicly visible on the tutor's profile page
• Your display name will appear alongside your review
• Reviews must reflect your genuine experience
• You grant Tudius Inc. a perpetual, non-exclusive license to display your review on the Platform (see Section 8)

7.2 Review Standards

Reviews must comply with the following standards. Reviews that violate these standards may be removed:

• Must be based on an actual tutoring experience
• Must not contain false or misleading statements
• Must not contain hate speech, harassment, threats, or discriminatory content
• Must not contain personal information of others (phone numbers, addresses, etc.)
• Must not contain spam, advertising, or promotional content
• Must not violate any applicable law

7.3 Ranking System

Tutor rankings are calculated automatically based on average review rating and number of reviews received (weighted logarithmically). Rankings are subject-specific and determine the order of tutor search results. The ranking formula and your rights regarding automated decisions are described in our Privacy Policy (Section 11).

Tutors may request a human review of their ranking through the complaint mechanism described in the Privacy Policy.

7.4 Review Modification and Deletion

Students may update or delete their own reviews at any time. Deleted reviews are permanently removed and the tutor's ranking is recalculated.

7.5 Tutor Response Right (NEW — v3)

Tutors may post one response to each review they receive. Tutor responses are publicly visible alongside the original review. Tutor responses must comply with the same content standards described in Section 7.2 (Review Standards).

Tutors may flag reviews for removal by Tudius Inc. based on the criteria in Section 7.2. Tudius Inc. will review flagged reviews and may remove them if they violate the stated standards. Flagging a review does not guarantee its removal.

8. Intellectual Property

8.1 Platform Content

All Platform content, features, functionality, design, and branding (excluding User Content) are the property of Tudius Inc. and are protected by Canadian and international copyright, trademark, and intellectual property laws. You may not copy, modify, distribute, or create derivative works from Platform content without our express written permission.

8.2 User Content License

By submitting content to the Platform (including profile information, reviews, photos, and biographical text), you grant Tudius Inc. a worldwide, non-exclusive, royalty-free, sublicensable license to display, use, cache, and index your content for Platform services. This license terminates when you delete the content or your account, except for reviews that may be anonymized and records required for financial compliance.

8.3 Academic Content NEW

Tutor-created academic content (lesson plans, session notes) is created by tutors for the benefit of their students. Tutors retain ownership of lesson plan content they create. By entering academic content on the Platform, tutors grant Tudius Inc. a limited license to store, display to authorized users, include in automated progress reports (with tutor approval), and process for data export requests.

Student academic data (assignment completion, grades) is personal information governed by our Privacy Policy. Students (or parents of minors) retain rights to access, correct, export, and delete this data as described in the Privacy Policy.

8.4 Your Rights to Your Content

You retain ownership of all content you submit. You represent and warrant that you own or have the right to use any content you submit, and that your content does not infringe on any third party's rights.

9. Acceptable Use Policy

You agree NOT to use the Platform to:

1. Violate any law or regulation, including but not limited to PIPEDA, Quebec Law 25, COPPA, CASL, or any applicable provincial or federal legislation
2. Harass, threaten, or intimidate other users
3. Submit false or misleading information in profiles, reviews, bookings, or academic data
4. Manipulate rankings through fake reviews, multiple accounts, or coordinated inauthentic behaviour
5. Scrape or harvest data from the Platform using automated tools
6. Interfere with the Platform's operation, including attempting to bypass security measures, Row-Level Security policies, or authentication mechanisms
7. Share your account credentials or allow others to access your account
8. Circumvent payment systems by arranging off-platform payments after connecting through the Platform
9. Upload malicious content, including malware, viruses, or code designed to disrupt the Platform
10. Engage in discrimination against tutors or students based on race, ethnicity, religion, gender, sexual orientation, disability, or any protected characteristic
11. Enter deliberately false academic data (NEW) to manipulate progress reports or misrepresent student performance
12. Access another user's academic data (NEW) without authorization (only the creating tutor, enrolled student, and verified parent/guardian may access academic data)

Violations may result in account suspension, termination, or legal action.

10. Advertisements

10.1 Tutor Advertisements

Tutors may purchase advertising on the Platform to increase visibility. Advertisements are available only during the first 6 months after account creation, billed separately from tutor subscriptions via Stripe, subject to content standards, and marked as “Ad” or “Sponsored” to distinguish from organic content.

10.2 No Third-Party Advertising

The Platform does not display third-party advertisements. We do not sell advertising space to external entities. We do not use your personal information for targeted advertising by third parties. We do not display targeted advertising to users under 18 (COPPA, 16 C.F.R. s. 312.5, as amended).

11. Limitation of Liability

11.1 Platform Provided “As Is”

The Platform is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11.2 No Guarantee of Service Quality EXPANDED

Tudius Inc. does not guarantee:

• The quality, accuracy, or reliability of any tutoring services provided through the Platform
• The accuracy of tutor profiles, qualifications, or reviews
• The availability of the Platform at any given time
• That the Platform will be error-free or uninterrupted
• The accuracy of automated progress reports (NEW): Automated progress reports are generated from data entered by tutors and automated tracking systems. Tudius Inc. does not independently verify the accuracy of academic data entered by tutors. Parents and students should communicate directly with tutors for authoritative information about academic progress. Progress reports are informational tools, not official academic assessments
• The "Identity Confirmed" designation (NEW — v3): The "Identity Confirmed" designation on a tutor's profile indicates only that the tutor has submitted government-issued identification that has been verified. It is NOT a background check, endorsement, credential verification, safety guarantee, or recommendation by Tudius Inc. Tudius Inc. disclaims all liability arising from reliance on the "Identity Confirmed" designation

11.3 Limitation of Damages

To the maximum extent permitted by applicable law, in no event shall Tudius Inc. be liable for indirect, incidental, special, consequential, or punitive damages; loss of profits, data, business, or goodwill; damages arising from your use of or inability to use the Platform; damages arising from any tutoring relationship formed through the Platform; damages arising from reliance on automated progress reports (NEW) without independent verification with the tutor; or damages exceeding the total amount you have paid to Tudius Inc. in the 12 months preceding the claim.

11.4 Quebec Consumer Protection

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Quebec consumer protection legislation. For Quebec residents, any provision that would contravene the Quebec Consumer Protection Act (R.S.Q., c. P-40.1) is deemed modified to the minimum extent necessary to comply.

11.5 Indemnification

You agree to indemnify and hold harmless Tudius Inc., its officers, directors, and agents from and against any claims, damages, losses, costs, or expenses (including reasonable legal fees) arising from your use of the Platform, your violation of these Terms, your violation of any applicable law, any content you submit, or any tutoring relationship in which you participate.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact Tudius Inc. at privacy@tudius.com to attempt to resolve the dispute informally. We will make good-faith efforts to resolve your concern within 30 days.

12.2 Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles. If you live in another province, the consumer protection law of your province still applies to you and this section does not take it away.

12.3 Jurisdiction

Any legal proceedings arising from these Terms or your use of the Platform shall be brought exclusively in the courts of the Province of Alberta, located in Edmonton. Nothing in this section removes any right you have under the consumer protection law of the province where you live, including the right to bring a claim there.

12.4 Quebec Residents

Notwithstanding Section 12.2, for Quebec residents, any disputes may also be submitted to the courts of Quebec in accordance with Quebec consumer protection legislation. The Quebec Consumer Protection Act (R.S.Q., c. P-40.1) and the Quebec Civil Code apply to the extent they provide greater protection.

12.5 Class Action Waiver

To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, collective action, or representative proceeding. This waiver does not apply where prohibited by law, including in Quebec.

13. Account Termination

13.1 Termination by You

You may terminate your account at any time by using the account deletion feature in your dashboard settings or contacting us at privacy@tudius.com.

Upon account deletion:

• Your profile information will be permanently deleted within 30 days
• Active bookings will be cancelled per the cancellation policy
• Outstanding payments will be processed
• Booking and payment records will be anonymized and retained for 7 years (the Income Tax Act and Excise Tax Act require 6 years from the end of the tax year; the 7th is Tudius policy)
• Your reviews will be anonymized or deleted
• Academic data: (NEW) You will be offered the opportunity to export your academic data (lesson plans, assignments, grades, session notes, progress reports) before deletion. After the export window, academic data will be deleted per the retention schedule in our Privacy Policy Section 7
• Calendar sync: (NEW) Immediately disconnected and all sync data deleted

13.2 Termination by Tudius Inc.

We may suspend or terminate your account immediately, without prior notice, if you violate these Terms, provide false information (including age misrepresentation), engage in fraudulent activity, we are required to do so by law, or your account poses a security risk. We will provide notice of termination and the reason, unless prohibited by law.

13.3 Effect of Termination

Upon termination, your right to access the Platform ceases immediately, all outstanding financial obligations remain due, and provisions that by their nature should survive (including Sections 8, 11, 12, 14, 20, and 21) continue in full force.

14. Privacy

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you acknowledge that you have read and understood our Privacy Policy.

The Privacy Policy is available at /privacy on our Platform.

15. Modifications to Terms

We may modify these Terms at any time. When we make material changes, we will update the “Last Updated” date and notify you by email or through a prominent notice on the Platform at least 30 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the modified Terms.

If you disagree with the modified Terms, you must stop using the Platform and may request account deletion.

For Quebec residents: Material modifications that affect your rights will require your renewed acceptance.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy, any monthly billing agreements (Section 21), identity verification terms (Section 20), and any other legal notices published on the Platform, constitute the entire agreement between you and Tudius Inc. regarding your use of the Platform.

16.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force.

16.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16.5 Force Majeure

Tudius Inc. is not liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, government action, or failure of third-party services.

16.6 Language

These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail, except where applicable law requires otherwise.

For Quebec residents: In accordance with the Charter of the French Language (R.S.Q., c. C-11), a French version of these Terms will be made available. In the event of any inconsistency between the English and French versions, the French version shall prevail for Quebec residents, as required by law.

17. Contact Information

For questions about these Terms:

18. Automated Reporting and Academic Data NEW

18.1 Nature of Automated Reports

The Platform generates automated progress reports by aggregating data entered by tutors (lesson plans, assignment completion, grades, session notes) and automated tracking (session attendance, assignment deadlines).

18.2 Tutor Review Requirement

Before any automated progress report is delivered to a parent or student:

1. The tutor receives the draft report for review
2. The tutor may edit, correct, supplement, or withhold the report
3. Only after tutor approval is the report sent to the designated recipient

Tutors are responsible for verifying the factual accuracy of report content before approval. By approving a report, the tutor confirms that the information reflects their professional assessment of the student's progress.

18.3 Report Accuracy Disclaimer

“This report is generated based on data entered by your tutor and automated tracking. It does not constitute an official academic assessment. Contact your tutor directly for clarification or to discuss progress.”

18.4 Correction of Reports

If you believe an automated progress report contains inaccurate information:

1. Contact your tutor directly to discuss the concern
2. If the issue is not resolved, contact the Privacy Officer at privacy@tudius.com
3. We will investigate and, if warranted, issue a corrected report

18.5 Parent Rights Regarding Reports

Parents/guardians who have provided Category 3 consent may:

• View all reports sent about their child
• Request correction of inaccurate report content
• Opt out of receiving future reports without affecting the tutoring relationship
• Export all historical reports in PDF format
• Request deletion of all report data (subject to retention periods in our Privacy Policy)

18.6 Progress Report Sharing Links NEW — v4

Tutors may generate shareable links for approved progress reports. These links:

• Are valid for the duration of the report retention period (the tutoring relationship plus two (2) years following its termination, as described in our Privacy Policy Section 7)
• Provide read-only access to the specific report — they do not grant access to the student's account or other data
• May be revoked by the tutor at any time through the Platform
• Automatically expire when the underlying report is deleted per the retention schedule

Recipients of shared links are not required to create an account to view the report. By sharing a report link, the tutor acknowledges that anyone with the link may view the report contents.

18.7 Academic Data on Relationship End

When a tutoring relationship ends (booking cancellation, account deletion), both tutor and student are offered the opportunity to export academic data. Academic data is retained per the schedule in our Privacy Policy Section 7. After the retention period, academic data is permanently deleted.

19. Calendar Integration NEW

19.1 Calendar Sync Terms

If you choose to connect your Google Calendar to the Platform:

• You authorize the Platform to request three Google Calendar API scopes: calendar (dedicated “Tudius Tutoring” calendar creation and management), calendar.events (session event creation, editing, and deletion on the dedicated calendar; optional bidirectional sync with your separate consent), and calendar.freebusy (free/busy availability check only). (REVISED — v4)
• By default, the Platform accesses only your free/busy status. Event titles, descriptions, and attendees are accessed only if you separately enable bidirectional sync.
• Calendar sync is entirely optional and may be disconnected at any time
• Calendar data ownership: NEW — v4 The dedicated “Tudius Tutoring” calendar and its events are created on your Google account and remain your property. Upon disconnection, all session events on the dedicated calendar are deleted from the Platform's perspective. Events already synced to your Google Calendar remain unless you manually delete them.

19.2 Calendar Data Use

Free/busy calendar data is used solely to:

• Display your tutoring availability on the Platform
• Prevent scheduling conflicts with existing calendar commitments
• Suggest available time slots to prospective students

19.3 Disconnection

You may disconnect your calendar at any time through your account settings. Upon disconnection, all calendar sync data is immediately deleted and your availability reverts to manually entered windows.

20. Identity Verification and Verified Status UPDATED — v5

20.1 Verification Tiers

The Platform offers multiple verification tiers:

• “Confirmed” Designation: Indicates that a tutor has submitted government-issued identification that has been verified by the Platform.
• “Verified” Designation: Indicates that a tutor has completed the following verification steps:
  1. Government-issued photo identification confirmed;
  2. Criminal record check completed and cleared;
  3. Completion of a minimum number of tutoring sessions on the Platform with satisfactory reviews.

The “Confirmed” designation does not include a criminal record or background check. A background check is represented on the Platform only when the tutor profile displays the “Verified” designation described above.

20.2 What Verification Does NOT Constitute

Tudius Inc. is a marketplace intermediary. Parents and students should exercise their own judgment when selecting a tutor.

20.3 Tooltip Disclosure

The “Verified” badge includes a tooltip with the text: “This tutor has passed Tudius verification — government ID confirmed, criminal record check completed, and tutoring track record established on our platform. This does not guarantee teaching quality or student safety.”

20.4 Criminal Record Check Data Handling

• Tutors who opt into the Verified program submit a criminal record check document for admin review.
• Tudius receives only the document for manual review. After review, only the pass/fail result and date of the check are retained.
• The original CRC document is permanently deleted immediately after admin review.
• CRC data is collected with express consent under PIPEDA and applicable provincial legislation. Consent is separate from acceptance of these Terms.
• The Verified designation must be renewed every 36 months, which requires a new criminal record check.

20.5 Verification Data Handling

Government-issued identification documents:

• Transmitted for verification review
• Deleted within 30 days of verification
• Only the verification result, method, and timestamp are retained

20.6 CRC Rejection Criteria

A criminal record check will result in denial of the Verified designation only for convictions related to:

• Offenses involving minors
• Sexual offenses
• Violent offenses

Non-related convictions (e.g., traffic violations, minor property offenses) do not disqualify a tutor. Record suspensions (pardons) under the Criminal Records Act (R.S.C. 1985, c. C-47) are not disclosed in a standard CRC and will not affect Verified status.

20.7 Removal of Verified Status

You may request removal of your “Verified” designation at any time by contacting the Privacy Officer. Upon removal, verification data (CRC result and ID verification result) will be deleted within 30 days.

20.8 Blocked Document Types

Ontario Health Cards (OHIP) are NOT accepted for identity verification. This is required by the Ontario Health Insurance Act (R.S.O. 1990, c. H.6), s. 34(3), which prohibits the use of health cards for non-health-related purposes. Acceptable documents include: driver's licence, passport, or provincial photo identification card.

20.9 Disclaimer of Liability

Tudius Inc. disclaims all liability arising from reliance on the “Confirmed” or “Verified” designation. The Platform is not liable for tutor or student conduct regardless of verification status. Parents and students retain full responsibility for their selection decisions.

21. Monthly Billing Agreement NEW — v3

21.1 Agreement Formation

A monthly billing agreement is formed when a student subscribes to a tutor's monthly billing plan through the Platform. At the point of subscription, the following information is clearly disclosed in accordance with the Ontario Consumer Protection Act, 2002, O. Reg. 17/05 s. 42:

• The monthly subscription price
• The billing cycle (monthly)
• The next renewal date
• The number of sessions included per month
• The cancellation method and notice period

21.2 Auto-Renewal Terms

Monthly billing subscriptions automatically renew at the end of each billing cycle. You will receive a pre-renewal notification at least 7 days before each billing cycle, including the amount to be charged and instructions for cancellation. Auto-renewal disclosure complies with the Ontario Consumer Protection Act, 2002, O. Reg. 17/05 s. 42 and the Competition Act (R.S.C. 1985, c. C-34) requirements for auto-renewal transparency.

21.3 Cancellation and Refund

You may cancel your monthly billing subscription at any time. Cancellation takes effect at the end of the current billing period (cancel-at-period-end) — you retain access to remaining sessions within the paid period. Upon cancellation, you are entitled to a pro-rata refund for unused sessions, calculated based on the number of sessions remaining versus the total sessions in the billing cycle.

The cancellation notice period is set by the tutor, with a platform-enforced maximum of 30 days (Ontario Consumer Protection Act, 2002, ss. 92-94).

21.4 Cool-Off Period

In accordance with the Ontario Consumer Protection Act, 2002, s. 40(1), you have the right to cancel a monthly billing internet agreement within 7 days after receiving a copy of the contract, if the supplier failed to disclose the required information or provide an express opportunity to accept or correct errors before entering into the contract (s. 38). If all required disclosures are provided and express checkout UX is honored (via Stripe Checkout), this 7-day window does not automatically trigger. This right is in addition to any other cancellation rights described in these Terms.

21.5 Minor Student Billing

Students aged 13-17 cannot enter monthly billing agreements directly. Monthly billing for tutoring services for minor students must be authorized and paid by a parent or guardian. This requirement reflects that minors cannot enter recurring financial contracts under the Ontario Age of Majority and Accountability Act (R.S.O. 1990, c. A.7) and that recurring charges for minor accounts require separate parental consent under COPPA (16 C.F.R. s. 312.5(a)(2)).

21.6 Quebec-Specific Provisions

Residents of Quebec retain the right to terminate a service contract at any time under the Civil Code of Québec, art. 2125. Additionally, Quebec Consumer Protection Act, s. 11 internet agreement disclosure requirements apply to monthly billing agreements formed with Quebec residents.

22. Platform Messaging & Retention Nudges

Users agree that (i) in-app messages are subject to automated pattern-matching for contact information, scheduling keywords, and other indicators of platform bypass; (ii) the Platform may display automated advisory notices (“retention nudges”) in the message thread based on these detections; (iii) detection events are retained for 90 days and may be used to enforce Section 8 (disintermediation / circumvention). Users further agree that accepting a booking outside the Platform after receiving a retention nudge may result in account review or suspension under Section 8. The Platform does not read message content except as required for safety reports, legal process, or with the user's explicit consent (e.g., support tickets). See the Privacy Policy for the full data-handling and legal-basis disclosure.